We Value a Simple & Easy Process to Get You Back to Living
The process of home warranty claims
01 / Start your claim
Begin with ease via our online portal or reach out directly for a personal touch. Our intuitive platform and supportive team ensure your claim starts smoothly, guiding you swiftly through the initial steps.
No matter your preference, we’re equipped to launch your claim process efficiently, ensuring a seamless transition to resolution
02 / Repair or Replace
Upon authorization of your claim, you have the flexibility to proceed with a repair or replacement based on our assessment. Here’s how it works:
Choose Your Technician: While we can recommend certified service technicians, you’re also free to select a technician of your preference. This ensures you have the control to go with someone you trust or have worked with before.
Guided Replacement Process: If a replacement is deemed more appropriate, we’ll guide you through obtaining a new item. You have the autonomy to secure the replacement in a way that’s most convenient for you, whether that’s online, in-store, or through another method you prefer.
Complete Support: Regardless of the path you choose, our team is here to provide support and ensure the process is as smooth as possible. From providing documentation to help with the authorization to assisting in logistics, we’re with you every step of the way
03 / Pay Your Provider & Submit Receipt
Uploading your receipt is a breeze with our automated system. Simply submit your documentation through our user-friendly platform, and our advanced review engine will take care of the rest.
Once the work is completed, and you have submitted the receipt you will proceed to pay the service provider directly.
This streamlined process is designed for maximum convenience, ensuring your claim is processed with accuracy and speed.
04 / Get Reimbursed!
Experience the satisfaction of rapid reimbursement with our efficient, automated system. Once your claim is approved, we expedite your reimbursement, ensuring funds are delivered directly to you with minimal wait time.
Our goal is to close your claim with speed and ease, allowing you to move forward without delay.
How It Works
On Call Home Warranty offers a streamlined claims process: easily file online or get immediate assistance via chat or phone. Quick, simple, and supportive—keeping your home protected effortlessly.FAQ
What does a home warranty cover?
Our home warranty goes beyond peace of mind, covering major systems like HVAC, plumbing, and electrical, plus appliances from your refrigerator to your oven. Each plan is tailored to meet your needs, ensuring your home runs smoothly. Dive into our warranty details to discover the comprehensive coverage we offer!
Can I choose my own service provider for repairs?
Absolutely! You are in total control to get someone you trust. We are not like other companies who tell you who to use.
How are cancellations and refunds handled?
We strive for satisfaction but understand circumstances change. Cancel within the first 30 days for a full refund, minus service fees. Beyond that, we offer prorated refunds. Our customer support is here to guide you through the process, ensuring a smooth transition. Check our terms for more details.
What is the process of opening a claim?
Simply use the “Claims Portal” button on oncallhomewarranty.com and follow the steps! Claims are filed entirely online. No hold times and no back-and-forth with an adjuster.
How long does a home warranty last?
Typically spanning one year, our warranties offer a foundation of support for your home. Options to renew or extend ensure your coverage evolves with your needs. Check our warranty terms for all the details on extending your peace of mind.
What is not covered by a home warranty?
While we aim to cover a broad range, our warranty does have exclusions, like cosmetic damage, improper maintenance, or pre-existing conditions. We recommend reviewing the exclusions to fully understand your coverage and ensure we’re the right fit for your home.
Can I transfer my home warranty if I sell my house?
Transitioning your home warranty to the new owner is a breeze. Contact us within 30 days of the sale to ensure the new owners enjoy uninterrupted coverage, enhancing the value of your home and their peace of mind.
What makes our home warranty stand out?
Our home warranty stands out by letting you choose your service provider, ensuring convenience and reliability. With our efficient, data-driven claim process and tailored coverage, we offer a smart solution to keep your home in top shape.
How can I maximize the benefits of my home warranty?
To get the most out of your warranty, we recommend regular maintenance and utilizing our online resources for tips on keeping your home systems in top condition. Engage with our customer service for insights on your coverage, and don’t hesitate to reach out the moment an issue arises. Your home’s well-being is our top priority.
Who pays the service provider
You will pay your service provider and we will reimburse you directly.
Join us for amazing customer care
Join On Call Home Warranty for satisfaction and streamlined processes. We are your complete home care solution.