The Claims Process
The repair process should work around your life—not the other way around.
Something Breaks
A covered home system or appliance experiences a breakdown.
File Your Claim Online
Visit your customer portal and provide complete information including photos, serial numbers and an explanation of the breakdown.
Choose Your Own Contractor
Contact the licensed contractor you know and trust.
Get It Fixed
Your contractor will diagnose the breakdown and determine what is needed. Make certain the breakdown is covered by OCHW. Approve the work. Homeowner pays the contractor directly.
Upload Your Paid Invoice
Submit the contractor’s detailed invoice and any available supporting documentation via your customer portal.
Get Reimbursed
Once the submitted information is verified for accuracy, we’ll process your reimbursement in 72 hours or less.
How It Works
On Call Home Warranty offers a streamlined claims process: easily file online or get immediate assistance via chat or phone. Quick, simple, and supportive—keeping your home protected effortlessly.FAQ
What does a home warranty cover?
Our home warranty goes beyond peace of mind, covering major systems like HVAC, plumbing, and electrical, plus appliances from your refrigerator to your oven. Each plan is tailored to meet your needs, ensuring your home runs smoothly. Dive into our warranty details to discover the comprehensive coverage we offer!
Can I choose my own service provider for repairs?
Absolutely! You are in total control to get someone you trust. We are not like other companies who tell you who to use.
How are cancellations and refunds handled?
We strive for satisfaction but understand circumstances change. Cancel within the first 30 days for a full refund, minus service fees. Beyond that, we offer prorated refunds. Our customer support is here to guide you through the process, ensuring a smooth transition. Check our terms for more details.
What is the process of opening a claim?
Simply use the “Claims Portal” button on oncallhomewarranty.com and follow the steps! Claims are filed entirely online. No hold times and no back-and-forth with an adjuster.
How long does a home warranty last?
Typically spanning one year, our warranties offer a foundation of support for your home. Options to renew or extend ensure your coverage evolves with your needs. Check our warranty terms for all the details on extending your peace of mind.
What is not covered by a home warranty?
While we aim to cover a broad range, our warranty does have exclusions, like cosmetic damage, improper maintenance, or pre-existing conditions. We recommend reviewing the exclusions to fully understand your coverage and ensure we’re the right fit for your home.
Can I transfer my home warranty if I sell my house?
Transitioning your home warranty to the new owner is a breeze. Contact us within 30 days of the sale to ensure the new owners enjoy uninterrupted coverage, enhancing the value of your home and their peace of mind.
What makes our home warranty stand out?
Our home warranty stands out by letting you choose your service provider, ensuring convenience and reliability. With our efficient, data-driven claim process and tailored coverage, we offer a smart solution to keep your home in top shape.
How can I maximize the benefits of my home warranty?
To get the most out of your warranty, we recommend regular maintenance and utilizing our online resources for tips on keeping your home systems in top condition. Engage with our customer service for insights on your coverage, and don’t hesitate to reach out the moment an issue arises. Your home’s well-being is our top priority.
Who pays the service provider
You will pay your service provider and we will reimburse you directly.
Join us for amazing customer care
Join On Call Home Warranty for satisfaction and streamlined processes. We are your complete home care solution.