Effective Date: 1/15/23
On Call Home Warranty (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) and engage with our services. By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect both personal and non-personal information from you, including but not limited to:
- Personal Information: Name, email address, phone number, mailing address, and payment details for transactions.
- Account Information: Username, password, and account preferences.
- Usage Information: IP address, browser type, device information, and browsing behavior on our Site.
- Transactional Information: Details of purchases, warranty claims, and customer service interactions.
- Marketing Preferences: Information regarding your communication preferences.
- Other Information: Any other data you voluntarily provide when engaging with our services.
2. How We Use Your Information
We use the information collected to:
- Provide, operate, and maintain our services and Site functionality.
- Process and fulfill transactions, including warranty purchases and service requests.
- Communicate with you regarding account updates, services, promotions, and policy changes.
- Personalize user experience and improve the quality of our services.
- Detect, prevent, and address technical issues, fraud, and security breaches.
- Ensure compliance with legal obligations and regulatory requirements.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your data with:
- Service Providers: Third-party companies that assist us with business operations, payment processing, customer support, and marketing services.
- Legal Authorities: Government entities if required to comply with applicable laws, regulations, or legal processes.
- Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.
- Affiliates and Partners: With your consent, we may share information with trusted affiliates for joint marketing initiatives.
4. Cookies and Tracking Technologies
Our Site may use cookies and similar tracking technologies to enhance user experience. These technologies help us analyze site traffic, store user preferences, and optimize our services.
Types of cookies used:
- Essential Cookies: Required for basic website functionality.
- Performance Cookies: Help analyze how visitors interact with our Site.
- Advertising Cookies: Used to deliver relevant advertisements to users.
You may modify your browser settings to decline cookies, but this may affect certain features of the Site.
5. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or destruction. These measures include:
- Encryption of sensitive data.
- Secure payment processing methods.
- Restricted access to personal data.
- Regular security audits and vulnerability assessments.
Despite these measures, no method of transmission over the internet is 100% secure. We encourage users to take their own security precautions, such as using strong passwords and avoiding sharing personal information publicly.
6. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal data, including:
- Access and Correction: Request access to your data and make corrections if necessary.
- Deletion: Request the deletion of your personal information, subject to legal obligations.
- Opt-Out: Choose to opt out of marketing communications by following the unsubscribe instructions in emails.
- Data Portability: Request a copy of your personal data in a machine-readable format.
To exercise any of these rights, please contact us using the information provided below.
7. Third-Party Links
Our Site may contain links to third-party websites. These external sites are not operated by us, and we have no control over their privacy practices. We encourage you to review the privacy policies of any linked sites before providing them with your information.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child, please contact us so we can take appropriate action.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be posted on our Site with the effective date at the top. We encourage you to review this policy periodically for any updates.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
On Call Home Warranty
Email: [email protected]
Phone: 1-888-644-2574